Online Assistance

If you require assistance, please join our community forum by following these steps:

  1. Register at our forum (REGISTER▸)
  2. Login (FORUM▸)

Once registered, you will gain access to a range of features, including searching for solutions, asking questions, starting discussions, reporting bugs, requesting new features, and receiving support.

Registered users may also gain early access to the latest versions of our tools, ahead of releases on GitHub, and detailed instructions for setting up the cloud computation package (available for download from TOOLS).

Additional Support Resources

  • Technical Support Email: For direct support, contact our technical team any time by pressing this button: Email.
  • Online User Guide and FAQ: Access our detailed user guide and frequently asked questions, which provide valuable insights and troubleshooting tips for common issues, BrainCell (BRAINCELL User Guide), ARACHNE (Arachne User Guide), ASTRO (ASTRO User Guide).
  • Tutorial Videos: Watch step-by-step videos on our YouTube channel to help you get started and advance through complex setups (YouTube User Guide).
  • Community-Source Knowledge Base: Contribute to and learn from a vast repository of user-generated content, from custom scripts to innovative use cases.

We are committed to providing ongoing updates and enhancements based on user feedback.